More Than Just a Heat Pump Care Plan
Your heat pump is at the heart of your heating system – but it doesn’t work in isolation.
Many heat pump service plans focus primarily on the heat pump itself, and sometimes the hot water cylinder. But your heating system is much more than that. Controls, heating circuits, pumps, valves and other associated components all play an important part in keeping your home warm and your hot water running.
That’s why our Heat Pump Care Plans are designed to give you more than an annual service.
Depending on the level of cover you choose, we can help look after your whole heating system, providing everything from essential annual maintenance through to greater protection against unexpected breakdowns, parts and repair costs.
One simple monthly payment. Less to worry about.
Rather than facing an unexpected repair bill when something goes wrong, our Care Plans give you a predictable way to look after your heating system throughout the year.
Is your heat pump supported?
Our Care Plans are available for selected heat pump brands that we are able to service and support.
Supported brands include:
We only offer Care Plans for systems our engineers are trained and equipped to support, so you can be confident that your system is being looked after by people who know it.
Not sure if your heat pump is eligible?
Get in touch, and we’ll be happy to check.
Eligibility may depend on the make, model, age and condition of your system.
Full details are set out in our Care Plan Terms & Conditions.
Choose the level of care that’s right for you
Essential annual servicing for peace of mind.
- Annual Heat Pump Service
- Annual Hot Water Cylinder Service
- Office Hours Technical Support
- Out of Hours Technical Advice
- Priority Breakdown Response
- Breakdown Call-Out Visits
- Follow up Visits
- Ancillary Heating System Parts
- Heat Pump Parts*
- Manufacturer Warranty Liaison
- Annual Heat Pump Performance Report
Or call us on 01343 831193
Servicing plus priority support when things go wrong.
- Annual Heat Pump Service
- Annual Hot Water Cylinder Service
- Office Hours Technical Support
- Out of Hours Technical Advice
- Priority Breakdown Response
- Breakdown Call-Out Visits1 visit included
- Follow up Visits
- Ancillary Heating System Parts
- Heat Pump Parts*
- Manufacturer Warranty Liaison
- Annual Heat Pump Performance Report
Or call us on 01343 831193
Extra call-outs and parts cover for greater reassurance.
- Annual Heat Pump Service
- Annual Hot Water Cylinder Service
- Office Hours Technical Support
- Out of Hours Technical Advice
- Priority Breakdown Response
- Breakdown Call-Out Visits2 visits included
- Follow up Visits1 visit included
- Ancillary Heating System Parts50% covered
- Heat Pump Parts*50% up to £300 / £150 maximum contribution
- Manufacturer Warranty Liaison
- Annual Heat Pump Performance Report
Our most comprehensive cover, with unlimited call-outs.
- Annual Heat Pump Service
- Annual Hot Water Cylinder Service
- Office Hours Technical Support
- Out of Hours Technical Advice
- Priority Breakdown Response
- Breakdown Call-Out VisitsUnlimited**
- Follow up VisitsIncluded
- Ancillary Heating System Parts100% covered
- Heat Pump Parts*100% up to £300 / £300 maximum contribution
- Manufacturer Warranty Liaison
- Annual Heat Pump Performance Report
* Please see list of qualifying parts in our T’s & C’s.
** Subject to our fair usage policy.
Full terms, conditions, exclusions and limitations apply. View our Care Plan Terms & Conditions.
Just looking for an annual service?
If you're not looking for breakdown protection or ongoing Care Plan cover, we also offer standalone heat pump servicing and maintenance.
You can book a service without taking out a Care Plan.
